The Hidden Toll of Cloud Downtime

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The promise of the cloud was unbreakable uptime. The reality, as data from 2024-2025 shows, is a different story. Popular DevOps SaaS platforms like GitHub, Jira, and Azure DevOps experienced a staggering 69% year-over-year increase in critical incidents, resulting in over 9,255 hours of degraded performance or outright downtime in 2025 alone.